Support
We're your guy in the chair
Get regular updates, features, and tap into our world of incredible
There's even more
to Filmworkz
We take your investment in us seriously and in return our teams work hard to support you. You’ll be part of our network of some of the finest creators where you can easily access all the support, knowledge and learning you need to improve your workflows and boost your outputs. We also make sure we deliver regular updates and features whilst keeping you at the front of the queue for new products so you can focus your time on Creating Incredible. So why not take a look at our three packages below…
What's Right for you?
Header | Academy | Subscription | Support |
|---|---|---|---|
Academy | |||
FW FORUM | |||
FW Classroom | Paid Option | ||
Latest Updates | Cell | ||
Support Platform | Cell | Cell | |
Remote access support | Paid Option | Paid Option | |
1 to 1 Sessions | Paid Option | Paid Option | |
Free License Transfer* | Cell | ||
Replacement Parts | Cell | Cell | Paid Option |
* Subscription customers can self-serve license transfer through their FLM
ACADEMY
It all starts here: by joining the Filmworkz Academy for FREE where you’ll tap into a global community of creators and have the opportunity to share your profile and work through our podcast and blog channels.
Forum
Our dedicated interactive platform is the place where our ever-growing community of artists and developers swap tips, tricks, news and stay on track with the latest updates and features.
Classroom
Learn from the best in our FREE Classroom webinar sessions, access our FREE online resources and even schedule personalised training sessions* to make sure you’re optimising the full power from our platforms and tools.
Updates
Make sure your software stays up to date with the latest release which will include new features, bug fixes and any new products you qualify for.
Support
Support customers will be provided with individual accounts on our dedicated support platform where you can report issues, create feature requests, ask questions, and chat to our team on how to get the best out of our tools.
Remote Access
Support customers will be provided with individual accounts on our dedicated support platform where you can report issues, create feature requests, ask questions, and chat to our team on how to get the best out of our tools.
1 to 1
One on one annual consultation and workflow audit demonstrating how to get the best from our tools, optimising your workflows and turbocharging your outputs.
Transfer
If you need to change your device (and you're not on subscription) our team can help you make that transfer.
Replacements
If your hardware goes down, it can stop you in your tracks. Our Customer Success team can get spare parts out to you so you don’t miss a beat.