Filmworkz Support

We're your guy in the chair

Find support resources for Filmworkz restoration and image processing software, including access to Juno for product downloads, documentation, release notes and technical assistance.

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There's even more

to Filmworkz

Juno provides access to support, downloads, documentation and release information for Filmworkz products, including Phoenix Restoration & Color, Loki and DVO Tools. Our restoration software support resources are designed to help teams install, maintain and get the most from using our tools in their workflows — through guides, release notes, software downloads and direct technical assistance.

We take your investment in us seriously and in return our teams work hard to support you. You’ll be part of our network of some of the finest creators where you can easily access all the support, knowledge and learning you need to improve your workflows and boost your outputs.

We also make sure we deliver regular updates and features whilst keeping you at the front of the queue for new products so you can focus your time on Creating Incredible. So why not take a look at our software support packages below…

What's Right for you?

Header

Subscription

Monthly or Yearly

PERPETUAL LICENCE

with active Support Contract

JUNO - AI assistance

FILMWORKZ Classroom

Paid Option

Latest Updates

Support TICKETING IN JUNO

Paid Option

Remote access support

Paid Option

1 to 1 Sessions

Paid Option

Free License Transfer

Replacement Parts

N/A

Paid Option

FREE POCKET FILMS PROFILE*

juno KNOWS

Whether it's access to the latest software versions, guidance with using our tools or discovering best practices, Juno's there for instant, accurate support, any time you need it – that’s 24/7 because Juno never sleeps!

Classroom

Learn from the best in our FREE Classroom webinar sessions, access our FREE online resources and even schedule personalised training sessions* to make sure you’re optimising the full power from our tools.

Updates

Make sure your software stays up to date with the latest releases which will include new features, bug fixes and any new products you qualify for. 

Support

All support issues are raised in Juno; if an answer can't be provided right away, verified support customers will receive a trackable ticket and we’ll be in touch carry out some initial analysis with you and agree response times.

Remote

In a jam and need hands-on help?  One of our team can remotely login and diagnose your problem in a flash.

1 to 1

One-on-one annual consultation and workflow audit demonstrating how to get the best from our tools, optimising your workflows and turbocharging your outputs.

Transfer

If you need to change your device you can easily perform a license transfer in the Filmworkz Licence Manager (FLM).

ACADEMY

By joining the Filmworkz Academy for FREE you’ll tap into a global community of creators and have the opportunity to share your profile and work, through our podcast and blog channels.

*FREE PROFILE

As a Filmworkz customer, we’re giving you a Pocket Films 'Stage' tier free with your Filmworkz subscription or support contract.  Visit pocketfilms.com to learn more and claim your Profile.

So, Want some SuppoRt?

We're here to help

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