Get instant help, regular updates, request features and tap into incredible resources
We take your investment in us seriously and in return our teams work hard to support you. You’ll be part of our network of some of the finest creators where you can easily access all the support, knowledge and learning you need to improve your workflows and boost your outputs. We also make sure we deliver regular updates and features whilst keeping you at the front of the queue for new products so you can focus your time on Creating Incredible. So why not take a look at our three packages below…
Header | Subscription | Support |
|---|---|---|
JUNO - AI assistanCE | ||
FW Classroom | Paid Option | |
Latest Updates | ||
Support TICKETING | Cell | |
Remote access support | Paid Option | |
1 to 1 Sessions | Paid Option | |
Free License Transfer | ||
Replacement Parts | Cell | Paid Option |
Whether it's access to the latest software versions, guidance with using our tools or discovering best practices, Juno's there for instant, accurate support, any time you need it – that’s 24/7 because Juno never sleeps!
Learn from the best in our FREE Classroom webinar sessions, access our FREE online resources and even schedule personalised training sessions* to make sure you’re optimising the full power from our tools.
Make sure your software stays up to date with the latest release which will include new features, bug fixes and any new products you qualify for.
All support issues are raised in Juno; if an answer can't be provided there & then, verified support customers will receive a trackable ticket and we’ll be in touch carry out some initial analysis with you and agree response times.
In a jam and need hands-on help? One of our team can remotely login and diagnose your problem in a flash.
One-on-one annual consultation and workflow audit demonstrating how to get the best from our tools, optimising your workflows and turbocharging your outputs.
If you need to change your device you can easily perform a license transfer in the Filmworkz Licence Manager (FLM).
If your hardware goes down, it can stop you in your tracks. Our Customer Success team can get spare parts out to you so you don’t miss a beat.
By joining the Filmworkz Academy for FREE you’ll tap into a global community of creators and have the opportunity to share your profile and work, through our podcast and blog channels.
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