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Product Support

As standard we support all our customers with free membership of our Forum and Academy where the world's most incredible creators share tips, content, knowledge, learning, stories & more.

SUPPORT FORUM

FILMWORKZ ACADEMY

Enhanced Support

For those requiring more love and attention we provide a high-end support system in addition to the above.

This gets you:

Access to our dedicated Filmworkz Support Portal allowing you to create support tickets where our SLA response times kick in.
Direct to inbox updates on open issues for close monitoring.
Remote sessions where we can attack specific, trickier issues which we do using TeamViewer/log me in etc. These are great as they allow our Product Specialists to really understand and diagnose your issue to come up with targeted solutions.
Bespoke advice/remote sessions on workflows and processes/best practices/how to etc….

We promise to allow you to continually CREATE INCREDIBLE

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Training

To get the best out of our products we offer bespoke training services on your premises or delivered remotely.
Please contact us to discuss your particular needs.

“Filmworkz provided excellent training and the fact that we knew that we would have full support in future implementations often based on our feedback, gave us a lot of confidence in the system and made us look at the Phoenix systems as an investment.”

Davide Pozzi

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